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Important Order Information


Shipping Information: Lakeside Distributors will ship all parts and supply orders of $100.00 or more free within the 48 lower states of the USA. Shipping for US orders under $100.00 is shown below. Shipping cost for orders shipped to Hawaii or Alaska as well as outside the US can be gotten by selecting the actual shipping area during the checkout process. Shipping for all other larger items are listed with the price and description of the item. To insure prompt delivery, all in stock orders will be shipped out within one to two business days by either First Class Mail or Priority Mail which usually arrive in another 2-3 business days or by Fedex Ground which takes 3-7 business days for delivery. Large items that require shipping by freight line can take 2 to 3 weeks. Weight of the order will determine shipping method.

$0 - $15.00 is $3.95 shipping
$15.01 - $25.00 is $5.95 shipping
$25.01 - $40.00 is $7.95 shipping
$40.01 - $60.00 is $9.95 shipping
$60.01 - $80.00 is $10.95 shipping
$80.01 - $99.99 is $12.95 shipping

International Orders: We can now accept credit card orders from countries outside of the US and Canada. Please include all contact information on the order so we can contact you to verify your order. We also accept direct bank transfers for large orders or international money orders sent to us at Lakeside Distributors, P.O. Box 176, Madisonville, La. 70447 USA.

Ordering Info: If you would like to place an order, it is highly recommended that you use our secure online shopping cart and Verisign payment gateway system. This allows convenient on-line secure ordering (24 hours/day, 7 days/week). Please be aware that for your security, as well as ours, we use address verification on all orders. The billing address you specify during the checkout process MUST match the address where your credit card statement is mailed. If this address does not match, your card will not approve and your order will be delayed while we attempt to contact you. You will receive a order confirmation email as well as a payment confirmation email if the completed and paid order goes through correctly.

Orders can be faxed to us at (985)845-0570 (24 hours/day, 7 days/week.) A credit card, check, direct bank transfer or money order payment will be required before shipment. We only accept credit cards for up to $1,500.00. You may call us at (866)735-7146 or (985)845-0570 and order over the phone using your credit card for payment, or you may send a check or money order by mail to: Lakeside Distributors, P.O. Box 176, Madisonville, La. 70447 Checks will be held 10 days for clearing. Certified checks insure faster shipping. PayPal payments can be made to our paypal email address of sales@moneymachines.com

Customer Service: If you have any questions, call our Customer Service Department (866)735-7146. Our business hours are 9 am - 4:30pm CST Monday thru Friday.

Order Confirmation: When you place an order with Lakeside Distributors, you will receive an order confirmation by email indicating that your order was received. You will then get a payment confirmation with a order confirmation number if you correctly complete the credit card payment section of the order form.

Cancellation Policy: If you wish to cancel your order BEFORE shipment, we will gladly provide a full credit less a 5% order cancellation charge.

Warranties: Lakeside Distributors requires all missing parts to be reported within 3 days. If any contents are missing or a manufacturers defect is discovered, any applicable warranties will be used to replace the defective parts to get the item to factory specifications. Customers may be required, (at their own expense), to return any defective parts to Lakeside Distributors or the manufacturer in order to comply with warranty terms.

Return Policy: We want you to be 100% satisfied with your shopping experience with us. You may return an unopened and unused item for a refund for any reason within 30 days of the date you ordered the item for a full refund, less shipping. (This offer is good only for items shipped directly from us. Items drop shipped from one of our secondary providers are excluded from this offer.) FREE SHIPPING ITEMS WILL BE CREDITED LESS ACTUAL ORIGINAL SHIPPING EXPENSE. All shipping costs are the responsibility of the customer. We can not credit previous shipping to the customer. If it is after 30 days, or if the product has been opened and is not in like new condition, or if it is a special order item, game machine, game table or other large freight shipped item, there is a 25% restocking fee. The product must be unused, unopened and in new condition to qualify for full refund. It is our wish to make your shopping experience enjoyable and our policy is to protect honest customers and keep our prices low. We are sure you can appreciate our sincere wishes that you are pleased with your product.

Important: Large Item Shipping Information All large items have indicated shipping cost next to item description and will ship via common carrier (freight truck) and curb side delivery. Shipping times range from 2 to 3 weeks for freight delivery. A minimum of two people must be present to accept delivery of larger products (Video games, Foosball, Pool Tables, Air Hockey Tables). The truck driver is only responsible for helping to get products off the truck. Any additional services, such as two-man delivery, inside delivery, or lift-gate trucks are not included in the price of the table. The cost of these additional services vary from city to city. They usually cost between $75.00 and $150.00 extra. and can usually be purchased directly from the trucking company when they call you for an appointment. When a large item is shipped via freight, the delivering carrier will contact you to set up a delivery appointment. If the carrier does not reach you directly by phone, they will leave a message or send an email requesting a phone call to arrange for a delivery appointment. Within 48 hours of the carrier contacting you (either by phone or email) you must contact them to schedule a delivery appointment. The delivery appointment must be scheduled within 3 business days from the carrier contacting you. If a delivery appointment is not scheduled, you may incur daily storage fees that must be paid before your order will be released for delivery. Your order will be deemed undeliverable if you fail to schedule a delivery appointment within 10 days of initial contact by the carrier. If the item(s) are deemed undeliverable they will either be returned to us or our drop shipping partner that sent the item. You will be required to pay all additional shipping and storage fees if your order is returned to us or our partner. NO refunds or credits will be given if you fail to schedule a delivery appointment.

Please read and follow these steps carefully. All our shipments are FULLY insured Only if you follow the guidelines below.
You must thoroughly inspect all of your packages before accepting delivery. Before signing and accepting packages from any freight shipping companies, be sure to carefully inspect the item for any sign of damage before signing for the item or items. If your package is significantly damaged or if cartons are missing you should not accept the delivery without contacting us first. If you refuse delivery, you must note on your shipping receipt refusal due to damaged contents and a detailed description of the damage. If there is any visible damage that you believe is minor, you must write on your shipping receipt or bill of laden, a detailed description of the damage, exactly where the damage is and the words "SUBJECT TO FURTHER INSPECTION". If the driver does not allow you to sign the delivery receipt in the above mentioned procedures, sign "Refusal of Delivery Due to Damage" and call us. When you sign for the package, you are stating that the item was received in good condition and there will be no chance of filing a damage claim with the shipping company. Only sign for a package if you are sure that the contents are in good condition with no damage. Deliveries that have been signed for free and clear of damages will be the receipient's responsibility, no exceptions. All damage must be reported to us within 2 days of receipt of merchandise.

Site Accuracy and Order Acceptance Policy: Statement of Disclaimer: While Lakeside Distributors has done everything reasonably possible to maintain the accuracy of the content and pricing on our website occasionally an error may occur. By using our website and placing an order you are agreeing to our terms, conditions and policies and you understand that Lakeside Distributors reserves the right to cancel any order which may be a result of a misspelled word, wrong price, wrong image/color/photo, shipping charge, or any other wrong charge. This error may be as a result of wrong price published on the web site or telephone and faxed orders, wrong price due to a technical issue or $0 priced items. The receipt of an electronic order confirmation does not constitute the acceptance of an order or as a confirmation of an offer to sell. Lakeside Distributors reserves the right to change any terms, conditions, and policies listed on the web site without prior notice. We recommend reviewing the terms, conditions, and policies upon revisiting this site for any changes. We also reserve the right, at our own discretion, to limit the quantities of an ordered item and may cancel or refuse to sell items to any customer.


Frequently Asked Questions:

Why I have not received my order yet? In stock items are shipped within 24 hours of being placed. Occasionally we will be out of stock on an item and these can take 1-2 weeks to become available again. We will call on all out of stock orders that we anticipate being out of for more than 2 weeks. Many times the order has been delayed because the payment did not process correctly. Each correctly placed order should result in the customer receiving both a order confirmation with a 5 digit order number and a payment confirmation with a 12 digit alpha-numeric number. If you do not receive both of these confirmations or you get a "AVS DECLINED" message on the order confirmation then the payment portion of your order was not processed and your order will be delayed.

Why didn't my order payment process correctly? For your security, as well as ours, we use address verification on all orders. The billing address you specify during the checkout process MUST match the address where your credit card statement is mailed. If this address does not match, your card will not approve and your order will be delayed. You will receive a order confirmation email as well as a payment confirmation email if the completed and paid order is processed correctly.

Why don't you accept credit cards for orders over $1,500.00? For your convenience we accept Mastercard, Visa, Discover, and American Express credit cards as well as PayPal as forms of payment. To keep our prices as competitive as possible we have had to limit credit card purchases to $1,500.00 because of the high cost of accepting these cards on these larger purchases. With merchant credit card acceptance cost of 3% or more, large purchases can cost us several hundred dollars or more. For these larger orders we gladly accept certified checks, direct bank transfers, money orders as well as business and personal checks (subject to 10 day delay for clearing).

What are your shipping cost for orders? Any parts and supplies orders of $100.00 or more are shipped free within the 48 lower states of the USA. Shipping for US orders under $100.00 is shown below. Shipping cost for orders shipped to Hawaii or Alaska as well as outside the US can be gotten by selecting outside area for shipping during the checkout process. Shipping cost for all other larger items are listed with the price and description of the item.
$0 - $15.00 is $3.95 shipping
$15.01 - $25.00 is $5.95 shipping
$25.01 - $40.00 is $7.95 shipping
$40.01 - $60.00 is $9.95 shipping
$60.01 - $80.00 is $10.95 shipping
$80.01 - $99.99 is $12.95 shipping

Why did I pay more for shipping than the postal postage label on my order package? Shipping cost are made up of more than just actual postage or carrier fees. There are handling cost such as packaging material costs, labor cost to pack and fullfill orders, and transportation cost and time to the post office or other carrier. We try our best to keep shipping cost as low as possible even in the face of rapidly rising shipping cost. Even with the high cost of shipping, the money saved for the convenience of having orders delivered to your door with little effort on the customers part, more than makes up for shipping cost.

How do you ship orders? To insure prompt delivery, smaller orders will be sent by either First Class Mail or Priority Mail which usually arrive in 2-3 business days or by Fedex Ground which takes 5-7 business days for delivery. Large items that require shipping by freight line can take 2 to 3 weeks. Weight of the order will determine shipping method.

What is your contact information? Our contact information is at the bottom of all of our website pages or on our contact page.


Site Map Air Hockey Information Resources Order Information About Us Contact Us View Shopping Cart
Lakeside Distributors
310 Covington St.
P.O. Box 176
Madisonville, Louisiana 70447
Call Toll Free (866)735-7146
Local(985)845-7146 Voice/Fax (985)845-0570
lakeside@moneymachines.com
We accept secure online credit card payments